Involve NorthwestAdvice Services


At Involve Northwest, we have an established independent advice team, who can provide free advice on a wide range of issues, including welfare benefits, tax credits, help with fuel bills, housing issues and assistance with completing application forms.

Our advisors hold drop-in sessions across the Wirral, as well as arranged appointments at Royal Standard House in Rock Ferry. For more information on our services, or to find out where you can see an advisor, please call us on 0151 644 1100 or on our Freephone number 0300 330 0011.


Advice Centre from Periscope CIC on Vimeo.

Martin Richards

Team Leader/Welfare Rights Advisor

Martin has worked for Involve Northwest as a Welfare Rights Advisor since September 2011. He works face-to-face with the public, assisting them with advice and guidance on welfare benefits and other areas such as housing, work and money.

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Simon Wilkinson

Outreach Welfare Benefits Advisor

Simon has been at Involve Northwest since 2014, but had been working in the benefits system for the last eight years. He works as an Outreach Welfare Benefits Advisor, which means that he visits various venues around the Wirral, offering advice and guidance to the public.

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Eddie Gowns

Outreach Welfare Benefits Advisor

Eddie has worked for Involve Northwest for the past two years as a Welfare Benefits Advisor. He is responsible for delivering benefits advice and support, alongside specialising in issues with immigration and problems associated with migrant workers within the EU.

In addition to this, he is proficient in all aspects of the tribunal system and is Level 4 qualified as an advocate in Mental Health.

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Judi Robinson

Client Support and Project Administration Officer

Judi Robinson is our client support and project administrator, working with the Welfare Benefit Team. Before coming to work at Involve Northwest, she had been the project administrator at a residential drug/alcohol treatment facility, and then worked for a charity working with young people, and a charity also working with clients who had drug and alcohol issues.

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Debt and Money Advice

Lucy Kirkham

Debt and Money Advisor

Lucy joined Involve Northwest as a Debt and Money Advisor in October 2016. She worked as a Customer Service Advisor for National Westminster Bank for 23 years, before working in mortgage and money advice for 11 years.

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